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Pacing and leading

Pacing is about looking at the world from your client’s perspective. Putting yourself in their shoes and letting them know you understand them.

People who are like each other like each other. The more your increased the similarities between yourself and your client, the more they like you. This can be about background, ideas, ethnicity, religion, hobbies, or it can purely be that they think you understand them.

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Difficult people are difficult because they don’t feel understood, because they identify you as a foe, or because they don’t know what direction you are headed. The more you pace their model of the world, the easier it is for them to feel understood, see you as a friend, and go with you in the direction you are headed.

I have written a number of different takes on how to “make friends” through pacing and leading.

Once you have read one of these articles, if you have any questions, please feel free to call or email me to ask! We’re all friends, right?

More information and articles on pacing and leading here.

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