You want to get feedback so you can improve. But it’s hard to take sometimes.
Here’s a useful nugget from Seth Godin. He suggests that when we receive negative feedback we don’t counter each one, but instead write each down. This makes the client (staff member, spouse) feel heard. And it gives us time to respond appropriately later. (Sorry, I can no longer find his post, you’ll have to believe me!)
Works well with this one from me about saying sorry.
Other posts on feedback in this blog: