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Persuasive rhetoric from way back

Persuasive rhetoric from way back

Three elements of a persuasive speech and how to use them. From Aristotle, logic,…

Cindy Tonkin May 13, 2019
Writing better

Writing better

If you spend more than half of your day processing emails from customers, you’re…

Cindy Tonkin August 18, 2018
Why you should take notes by hand

Why you should take notes by hand

Old-fashioned note taking makes information easier to retrieve in your head. Pencil and paper…

Cindy Tonkin July 5, 2018
Asking questions: Getting context

Asking questions: Getting context

Since all meaning is contextual then asking questions is one of the best ways…

Cindy Tonkin June 10, 2018
Magic with difficult people

Magic with difficult people

If you’ve ever received an email or a call from a cranky person, then…

Cindy Tonkin January 1, 2017
You already know this. That's why it will be useful

You already know this. That's why it will be useful

You already know about pacing and leading. It’s the fundamental building block for getting…

Cindy Tonkin January 1, 2017
Love means never having to say you’re sorry

Love means never having to say you’re sorry

“Management apologises for any inconvenience caused” doesn’t resonate as personally as “I’m so sorry”….

Cindy Tonkin January 1, 2017
Possessives and apostrophes mostly

Possessives and apostrophes mostly

This gem came to me via Facebook. You would be surprised how much grammar…

Cindy Tonkin January 1, 2017
Commonly misused words

Commonly misused words

Due to the imminent departure of an eminent official, we’ll be delaying our afternoon…

Cindy Tonkin January 1, 2017
38  common spelling and grammar errors

38 common spelling and grammar errors

Check out Mental Floss’ common spelling and grammar errors. I like this video because:…

Cindy Tonkin January 1, 2017