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Skills Matter

Skills Matter

Interesting whitepaper from the Institute of Analytics Professionals. I know that I’m skewed towards the importance of soft skills in the decision sciences,…

Cindy Tonkin August 30, 2018
Writing better

Writing better

If you spend more than half of your day processing emails from customers, you’re basically a professional writer (yes, think about it!). There are two big…

Cindy Tonkin August 18, 2018
Learning-Credibility Tension

Learning-Credibility Tension

New client? You’re facing learning-credibility tension. You need to juggle the need to know more about the context with the all-important need to look credible.…

Cindy Tonkin August 18, 2018
They're not idiots, they're just not you

They're not idiots, they're just not you

I’m a fan of using type tools to give teams insight into what often seem like startling facts to them: that behaviours and preferences are kind of predictable…

Cindy Tonkin July 11, 2018
Job interview or audition?

Job interview or audition?

Are you going to a job interview, or are you auditioning for the job? An audition is where you present yourself in as best a light as possible In this fascinating…

Cindy Tonkin July 11, 2018
Office Politics: The other side

Office Politics: The other side

We all agree that nasty office politics can be just too hard. Very rarely do we stop and consider the GOOD kind of politics in the office, what Peter Block calls…

Cindy Tonkin July 11, 2018
Psychological Safety

Psychological Safety

Psychological safety is a really important element in building resilient teams. The Two Traits of the best problem-solving teams is well worth some time if you’re…

Cindy Tonkin June 14, 2018
Asking great questions: some notes

Asking great questions: some notes

I’m updating my Asking Great Questions / Excellent questions program. Here are some key ideas related to questions. Talk to me if you’d like to have…

Cindy Tonkin May 21, 2018
Procrastination Is Literally Killing You

Procrastination Is Literally Killing You

If you tend to put it off, consider your health. “chronic procrastinators avoid taking care of themselves as much as they should—from going to the doctor…

Cindy Tonkin April 19, 2018
A feedback option that works

A feedback option that works

You want to get feedback so you can improve. But it’s hard to take sometimes. Here’s a useful nugget from Seth Godin. He suggests that when we receive…

Cindy Tonkin April 17, 2018