Skills Matter
Interesting whitepaper from the Institute of Analytics Professionals. I know that I’m skewed towards the importance of soft skills in the decision sciences,…
Writing better
If you spend more than half of your day processing emails from customers, you’re basically a professional writer (yes, think about it!). There are two big…
Learning-Credibility Tension
New client? You’re facing learning-credibility tension. You need to juggle the need to know more about the context with the all-important need to look credible.…
They're not idiots, they're just not you
I’m a fan of using type tools to give teams insight into what often seem like startling facts to them: that behaviours and preferences are kind of predictable…
Job interview or audition?
Are you going to a job interview, or are you auditioning for the job? An audition is where you present yourself in as best a light as possible In this fascinating…
Office Politics: The other side
We all agree that nasty office politics can be just too hard. Very rarely do we stop and consider the GOOD kind of politics in the office, what Peter Block calls…
Psychological Safety
Psychological safety is a really important element in building resilient teams. The Two Traits of the best problem-solving teams is well worth some time if you’re…
Asking great questions: some notes
I’m updating my Asking Great Questions / Excellent questions program. Here are some key ideas related to questions. Talk to me if you’d like to have…
Procrastination Is Literally Killing You
If you tend to put it off, consider your health. “chronic procrastinators avoid taking care of themselves as much as they should—from going to the doctor…
A feedback option that works
You want to get feedback so you can improve. But it’s hard to take sometimes. Here’s a useful nugget from Seth Godin. He suggests that when we receive…