So one of my recent conundrums has been why people don’t read their emails.
There are any number of explanations, which have included:
- they are overwhelmed because they don’t know how to use Outlook / Teams or whatever email platform they are on
- they are anxious that everything needs to be actioned immediately, so they run an inbox with literally 1000’s of email in it
- they think they need to have everything in their inbox to find an email (see don’t know how to use outlook/email/teams: search functions will find you ANYTHING you have in your inbox or that you have archived) so they overwhelm themslves (see above).
This is another reason: Attention span.
