Make Faster Decisions
Why do some clients take so long to make decisions? You’ve noticed it. Some...
Building rapport – or getting on with the client
Building rapport is basically about getting on with the client. It’s one of the...
Detail People - love 'em!
Detail people: They can drive you crazy, or you can love them. Here’s how...
Helping clients adjust to change
Brendan’s assignment is to get a factory working again after they slimmed down staff....
Sell ideas hypnotically
When you sell ideas with hypnotic language, you have a greater chance of success....
Giving feedback people hear
Giving feedback so people hear it is not as obvious as it sounds. Andrew's...
Managing performance: Five tips and some leads
Managing Performance can be tricky. Here are five tips and some leads on how...
Manage difficult clients: reverse psychology
Anna used this technique to get her annoying colleague to resign. People had been...
Managing difficult staff with empathy
When managing difficult staff, empathy isn't enough! She’s going through tough times. You empathise....
The Spelling Secret
If you're a creative speller then you'll be surprised by this way of learning...