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Why picking up the phone matters

My google inbox is my favourite thing. Not only does it allow me to bring back an email to deal with in a month, it automatically brings back emails from airlines about airfares on the day of the flight. It even brings back emails I write with words like “Let me know” in and says “you’ve had no reply on this, do you want to follow up”. It’s tempting to run everything through email because it’s so good. (What am I saying, inbox runs my life, in a good way).

The downside is that follow up by email escalates. Information I didn’t mean to impart is misinterpreted.  Picking up the phone makes the biggest difference. Of course we all know that it’s Hard To Detect Emotion In Emails And Texts and it’s worth reading the article to find out why.

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