Caroline Fleck’s book Validation sounds like an excellent read, and if you’re all tldr, then listen to her speaking with Kelly Leonard on this podcast.
Some gems:
Ask:
- What’s this person’s point
- Why is it important to them
- How can I make it better than them?
Which is the essentials of listening and particularly of pacing and leading/rapport from the NLP canon, and of course the Yes, And of improv.
Kelly also ventures that Improvisation teaches people how to be
- Open to experience
- Quick to decide
Both of which are vital business (and life) skills.
