Concrete language
This interesting article takes a look at the language we use when serving customers....
Tree and Leaf Decisions
There is a useful metaphor for decision-making and delegation of authority using a tree....
Cognitive biases
I always think I will need a beautifully curated list like this one which lists 50...
Inform, influence or what?
Love this on when to influence and when to inform
Trust, Power, Respect
I picked up some gems from this Farnam Street podcast where Shane Parrish interviews...
R types of people
You know that I love to find types of people, so I can better understand...
Maker time and Manager time
Interesting distinction to add to my styles of people: Managers and Makers, and more...
Types of people
I love the t-shirt that reads There are 10 types of people: Those who...
They're not idiots, they're just not you
I’m a fan of using type tools to give teams insight into what often...
Office politics for Technical People (Geeks)
No one is as smart as you. But smarter doesn’t move you up the...