Relative Value
Why would someone pay hundreds of thousands of dollars for a $600 necklace? It's...
What makes a good presenter?
I've been asking this question - What makes a good presenter? whenever I teach...
Pacing for customer service
Here are a bunch of Paces (see pacing and leading) that you can use...
Meaning and Mattering
Eat Sleep Work Repeat guy, Bruce Daisley interviews Tamara Wyles and Wes Adams in...
Change and motivation
At a facilitation day/offsite I did for a local school eons ago I listened...
Adapting to Change, making change
When we adapt to change there are periods where it's hard! It's chaos. Things...
Asking questions - the meta model
This is a model created by John Grinder and Richard Bandler in the 1980s....
SCARF - Keep people in a resourceful place
The SCARF model is from David Rock's work in Neuro-Leadership. It says when these...
Listening better
Some excellent tips on listening - what to do when someone is boring, how...
Overconfidence
This Adam Grant podcast Explaining the Dunning-Kruger effect and overcoming overconfidence with David Dunning...