70:20:10 learning strategy needs you to understand politics!
Politics and learning influence each other. Charles Jenning’s comments in the video below that “managing”...
6 hostage negotiation techniques that will get you what you want
6 hostage negotiation techniques that will get you what you want. Very useful. The...
Unwritten Rules of Management
The Unwritten Rules of Management outlines some excellent political premises. For example: 16. Don’t overlook...
Increase your confidence without too much fuss
I watched this excellent video from Michael Bungay Stanier yesterday about building rock solid habits....
Give the client some distance...
Let’s say your client has a complex problem to solve. A recruitment problem, a new...
Do Nice Guys really finish last?
Givers end up last. And first. Read the wonderful summary of the "nice guys...
Pluralistic Ignorance
Pluralistic ignorance: Sometimes you know the answer, but you don’t want to say it...
What you want to say to your clients sometimes... Stop it!
Sometimes your clients just behaviour badly. You just want to say “Stop it”!. Watch...
Great questions to ask someone you just met
Here are some excellent questions to ask people you’ve just met. I found the...
Say Sorry to get on better with clients
Say sorry. It can be tricky. There are plenty of ways not to say...