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Trust and how to build it

Psychological safety depends on trust.

This TED talk from Francis Frei on the mechanics of building trust relies on a lovely triangular model (so much better than the boring old 2 x 2 matrix, right?)

I’ll leave it to you to find the triangular model (hint, the three corners are Logic, Authenticity and Empathy).

Here is my favourite quote

If you do nothing else [to build empathy], please put away your cell phone… it’s super difficult to build empathy in its presence

The famous inverse pyramid has a starring role (under Logic). Liz Moore mentioned this model when I interviewed in my Smarter Data People podcast recently.

Also on this blog, Trust and how to build it, Why you promote someone, trust them and love working with them, Psychological safety and more

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