Comforting and Core Motives
Some highly practical advice here on how to give high quality comfort. The Cliff...
Avoiding Arguments
So avoiding arguments. I already have 2 tips from my experience in improvisation: agree...
Concrete language
This interesting article takes a look at the language we use when serving customers....
Focus
How to improve your focus and attention span. This could help us all a...
Recruiting - how good is the base
When recruiting we can't let intuition be our only guide. you’re examining their qualities,...
Argument
This interview with Mehdi Hasan has some gems about influencing and arguing
Recruiting costs
This article says it costs organisations AUD $18,982 to hire a new person. This...
Tree and Leaf Decisions
There is a useful metaphor for decision-making and delegation of authority using a tree....
Learning Styles
Want to train and present more effectively? If you're teaching and no one is...
Attention
So a lot has been made of the need to curate our attention. Here's...