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Managing difficult staff with empathy

Managing difficult staff with empathy

When managing difficult staff, empathy isn't enough! She’s going through tough times. You empathise....

Cindy Tonkin August 15, 2013
Handle clients better: when you want to kill them

Handle clients better: when you want to kill them

Handle clients better, and your assignment will go much smoother! Did you notice? It's...

Cindy Tonkin August 14, 2013
Workplace Peace: Shift Perspectives

Workplace Peace: Shift Perspectives

Workplace peace relies on your ability to shift perspectives. We want peace. You can't...

Cindy Tonkin August 13, 2013
70:20:10 learning strategy needs you to understand politics!

70:20:10 learning strategy needs you to understand politics!

Politics and learning influence each other. Charles Jenning’s comments in the video below that “managing”...

Cindy Tonkin June 25, 2013
Pluralistic Ignorance

Pluralistic Ignorance

Pluralistic ignorance: Sometimes you know the answer, but you don’t want to say it...

Cindy Tonkin May 14, 2013
Productivity Tips: Work from somewhere else

Productivity Tips: Work from somewhere else

A few months ago I linked to an article on taking a day trip...

Cindy Tonkin February 1, 2013
Bad Bosses Cost a Fortune

Bad Bosses Cost a Fortune

This post on the cost of bad bosses is quite interesting. The info graphic...

Cindy Tonkin December 9, 2012
6 influence principles, animated!

6 influence principles, animated!

http://www.youtube.com/watch?feature=player_embedded&v=cFdCzN7RYbw 11 minutes of video from the Cialdini influence people, explaining his 6 principles...

Cindy Tonkin November 28, 2012
Complainers in the Office: it will moosh your brain

Complainers in the Office: it will moosh your brain

Joining in the complaining will turn your brain to mush. My favourite quotes from...

Cindy Tonkin August 27, 2012
Social media fasting and email bankruptcy... can you do it?

Social media fasting and email bankruptcy... can you do it?

There are those who think that the internet has taken over. If you're feeling a...

Cindy Tonkin August 16, 2012