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Appreciate, evaluate and advise: which one are you doing?

Appreciate, evaluate and advise: which one are you doing?

Roger Fisher of Getting to Yes fame on has a book called Getting things...

Cindy Tonkin May 30, 2023
Collaboration and Trust

Collaboration and Trust

This Psychological Tweet-a-thon podcast from the You are Not So Smart podcast is ten...

Cindy Tonkin May 30, 2023
Comforting and Core Motives

Comforting and Core Motives

Some highly practical advice here on how to give high quality comfort. The Cliff...

Cindy Tonkin April 24, 2023
Avoiding Arguments

Avoiding Arguments

So avoiding arguments. I already have 2 tips from my experience in improvisation: agree...

Cindy Tonkin April 19, 2023
Concrete language

Concrete language

This interesting article takes a look at the language we use when serving customers....

Cindy Tonkin March 14, 2023
Tree and Leaf Decisions

Tree and Leaf Decisions

There is a useful metaphor for decision-making and delegation of authority using a tree....

Cindy Tonkin February 4, 2023
Learning Styles

Learning Styles

Want to train and present more effectively? If you're teaching and no one is...

Cindy Tonkin December 20, 2022
Attention

Attention

So a lot has been made of the need to curate our attention. Here's...

Cindy Tonkin December 3, 2022
Bad Apples

Bad Apples

Here's some research about poor performers, or "bad apples" and how much they impact...

Cindy Tonkin November 29, 2022
Strategy tools

Strategy tools

My favourite tools for strategy days include these ones which I have made into...

Cindy Tonkin November 10, 2022