Appreciate, evaluate and advise: which one are you doing?
Roger Fisher of Getting to Yes fame on has a book called Getting things...
Collaboration and Trust
This Psychological Tweet-a-thon podcast from the You are Not So Smart podcast is ten...
Comforting and Core Motives
Some highly practical advice here on how to give high quality comfort. The Cliff...
Avoiding Arguments
So avoiding arguments. I already have 2 tips from my experience in improvisation: agree...
Concrete language
This interesting article takes a look at the language we use when serving customers....
Tree and Leaf Decisions
There is a useful metaphor for decision-making and delegation of authority using a tree....
Learning Styles
Want to train and present more effectively? If you're teaching and no one is...
Attention
So a lot has been made of the need to curate our attention. Here's...
Bad Apples
Here's some research about poor performers, or "bad apples" and how much they impact...
Strategy tools
My favourite tools for strategy days include these ones which I have made into...