Relative Value
Why would someone pay hundreds of thousands of dollars for a $600 necklace? It's...
What makes a good presenter?
I've been asking this question - What makes a good presenter? whenever I teach...
Pacing for customer service
Here are a bunch of Paces (see pacing and leading) that you can use...
Better Business Writing
Business writing is not complex, but without training people make some basic mistakes. Here...
Adapting to Change, making change
When we adapt to change there are periods where it's hard! It's chaos. Things...
SCARF - Keep people in a resourceful place
The SCARF model is from David Rock's work in Neuro-Leadership. It says when these...
Sorry happens
I've posted before about how to apologise, this podcast, Episode 214 of No Stupid...
Changing thoughts
I've been accumulating little tips and tricks about how I make change happen in...
Metaprograms
You know what, there are always 2 types of people. Which type are you?...
Sorry and arguments
In our current world where people hold extreme views and seem to need to...