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Smarter change

Please your boss and your clients


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Sorry and arguments

Sorry and arguments

In our current world where people hold extreme views and seem to need to...

Cindy Tonkin April 2, 2024
Questions for Feedback

Questions for Feedback

Getting performance feedback is difficult in a number of different ways. If you ask...

Cindy Tonkin March 13, 2024
Attention

Attention

So one of my recent conundrums has been why people don't read their emails....

Cindy Tonkin March 11, 2024
Emotions are not built-in, we build them

Emotions are not built-in, we build them

https://www.ted.com/talks/lisa_feldman_barrett_you_aren_t_at_the_mercy_of_your_emotions_your_brain_creates_them?utm_source=newsletter_weekly_2018-01-06&utm_campaign=newsletter_weekly&utm_medium=email&utm_content=talk_of_the_week_image Lisa Feldman Barrett's talk on emotions is well worth your time (even more...

Cindy Tonkin January 22, 2024
Gratitude

Gratitude

This interesting article around gratitude - remembering that it's about the thought behind the...

Cindy Tonkin December 5, 2023
Ordinary Conversation - a foundation for good politics!

Ordinary Conversation - a foundation for good politics!

Working with Clevers in organisations I find that they are often at a loss...

Cindy Tonkin November 17, 2023
And more no

And more no

My ongoing collection of ways to say no, now includes Austin Kleon's collection of...

Cindy Tonkin November 6, 2023
Writing procedures people use

Writing procedures people use

Fred is one of those "lucky" consultants who makes sustainable workplace change.  Part of...

Automation Agency Concierge October 13, 2023
Optics, impact, execution

Optics, impact, execution

Mis-aligned context is responsible for a lot of miscommunication. Shreyas Doshi coming from tech...

Cindy Tonkin September 21, 2023
Get promoted

Get promoted

It's important to know how to get ahead and get promoted. I wrote a...

Cindy Tonkin September 18, 2023