Being Human
I have of late being talking to old work friends on Linked In. Nik...
What do you say No to?
Continuing my quest for great resources on how to say no nicely, I came...
Gossip is about trust
Rosalind Chow and Kelly Leonard on the Second City Works podcast talk about her...
And more no
My ongoing collection of ways to say no, now includes Austin Kleon's collection of...
Relative Value
Why would someone pay hundreds of thousands of dollars for a $600 necklace? It's...
What makes a good presenter?
I've been asking this question - What makes a good presenter? whenever I teach...
Pacing for customer service
Here are a bunch of Paces (see pacing and leading) that you can use...
Better Business Writing
Business writing is not complex, but without training people make some basic mistakes. Here...
Speaking my sensory language
It's useful to get aligned at a gut level with how people move through...
Adapting to Change, making change
When we adapt to change there are periods where it's hard! It's chaos. Things...