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What parts of your business are predictable

So many businesses are going online.

I loved this business idea: online physiotherapy (link disappeared). It dispensed advice on how to treat yourself for minor injuries, without going hands-on.

What parts of your consulting business could be dispensed without you being there?
How can you systematise it so that others can pay you for just answering emails?
If you could give away something for free or a small amount, what kind of business would it bring you?

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