Relative Value
Why would someone pay hundreds of thousands of dollars for a $600 necklace? It's...
What makes a good presenter?
I've been asking this question - What makes a good presenter? whenever I teach...
Pacing for customer service
Here are a bunch of Paces (see pacing and leading) that you can use...
Better Business Writing
Business writing is not complex, but without training people make some basic mistakes. Here...
Speaking my sensory language
It's useful to get aligned at a gut level with how people move through...
Change and motivation
At a facilitation day/offsite I did for a local school eons ago I listened...
Appreciate, evaluate and advise: which one are you doing?
Roger Fisher of Getting to Yes fame on has a book called Getting things...
Adapting to Change, making change
When we adapt to change there are periods where it's hard! It's chaos. Things...
Asking questions - the meta model
This is a model created by John Grinder and Richard Bandler in the 1980s....
SCARF - Keep people in a resourceful place
The SCARF model is from David Rock's work in Neuro-Leadership. It says when these...