Being Human
I have of late being talking to old work friends on Linked In. Nik...
What do you say No to?
Continuing my quest for great resources on how to say no nicely, I came...
Overwhelm and what to do about it
Useful summary of a new book on Overwhelm. I wrote an article about overwhelm here....
And more no
My ongoing collection of ways to say no, now includes Austin Kleon's collection of...
Mattering
Zach Mercurio has been doing the rounds of my favourite podcasts pushing his new...
Sara Bareilles inspires
I'm a big fan of musicals, and so am familiar with Sara Bareilles' work...
Relative Value
Why would someone pay hundreds of thousands of dollars for a $600 necklace? It's...
What makes a good presenter?
I've been asking this question - What makes a good presenter? whenever I teach...
Happiness again
Dan Gilbert says we don't know what makes us happy, but he does. The...
Pacing for customer service
Here are a bunch of Paces (see pacing and leading) that you can use...