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Mattering

Mattering

Zach Mercurio has been doing the rounds of my favourite podcasts pushing his new...

Cindy Tonkin May 24, 2025
Sara Bareilles inspires

Sara Bareilles inspires

I'm a big fan of musicals, and so am familiar with Sara Bareilles' work...

Cindy Tonkin May 13, 2025
Relative Value

Relative Value

Why would someone pay hundreds of thousands of dollars for a $600 necklace? It's...

Cindy Tonkin April 13, 2025
What makes a good presenter?

What makes a good presenter?

I've been asking this question - What makes a good presenter? whenever I teach...

Cindy Tonkin April 13, 2025
Happiness again

Happiness again

Dan Gilbert says we don't know what makes us happy, but he does. The...

Cindy Tonkin April 13, 2025
Pacing for customer service

Pacing for customer service

Here are a bunch of Paces (see pacing and leading) that you can use...

Cindy Tonkin April 11, 2025
Better Business Writing

Better Business Writing

Business writing is not complex, but without training people make some basic mistakes. Here...

Cindy Tonkin April 11, 2025
Speaking my sensory language

Speaking my sensory language

It's useful to get aligned at a gut level with how people move through...

Cindy Tonkin April 11, 2025
Change and motivation

Change and motivation

At a facilitation day/offsite I did for a local school eons ago I listened...

Cindy Tonkin April 9, 2025
Appreciate, evaluate and advise: which one are you doing?

Appreciate, evaluate and advise: which one are you doing?

Roger Fisher of Getting to Yes fame on has a book called Getting things...

Cindy Tonkin April 9, 2025