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Mattering

Mattering

Zach Mercurio has been doing the rounds of my favourite podcasts pushing his new...

Cindy Tonkin — May 24, 2025
Sara Bareilles inspires

Sara Bareilles inspires

I'm a big fan of musicals, and so am familiar with Sara Bareilles' work...

Cindy Tonkin — May 13, 2025
Relative Value

Relative Value

Why would someone pay hundreds of thousands of dollars for a $600 necklace? It's...

Cindy Tonkin — April 13, 2025
What makes a good presenter?

What makes a good presenter?

I've been asking this question - What makes a good presenter? whenever I teach...

Cindy Tonkin — April 13, 2025
Happiness again

Happiness again

Dan Gilbert says we don't know what makes us happy, but he does. The...

Cindy Tonkin — April 13, 2025
Pacing for customer service

Pacing for customer service

Here are a bunch of Paces (see pacing and leading) that you can use...

Cindy Tonkin — April 11, 2025
Better Business Writing

Better Business Writing

Business writing is not complex, but without training people make some basic mistakes. Here...

Cindy Tonkin — April 11, 2025
Speaking my sensory language

Speaking my sensory language

It's useful to get aligned at a gut level with how people move through...

Cindy Tonkin — April 11, 2025
Change and motivation

Change and motivation

At a facilitation day/offsite I did for a local school eons ago I listened...

Cindy Tonkin — April 9, 2025
Appreciate, evaluate and advise: which one are you doing?

Appreciate, evaluate and advise: which one are you doing?

Roger Fisher of Getting to Yes fame on has a book called Getting things...

Cindy Tonkin — April 9, 2025