Magic with difficult people
If you've ever received an email or a call from a cranky person, then...
You already know this. That's why it will be useful
You already know about pacing and leading. It's the fundamental building block for getting...
Love means never having to say you’re sorry
"Management apologises for any inconvenience caused" doesn’t resonate as personally as "I’m so sorry"....
Consulting Team Potential
Your data scientists, analysts and researchers are smart. They can do amazing things. Are you...
Narcissists 101
Narcissism is on the rise. It's all about them. And it can drive you...
It's not about the nail
We have all been there. I have clients like this. https://youtu.be/-4EDhdAHrOg
Improve Every Part Of Your Life
It seems we need to celebrate, literally pat each other on the back and...
Don't cut off your dog's tail 1 inch at a time
There’s a Russian anecdote about a man who loved his dog so much that...
How To Be Loved By Everyone
We’d all like to know how to be loved by everyone. And it all...
Does performance management matter?
It’s always been clear that performance management systems cost organisations much time, money and...