Comforting and Core Motives
Some highly practical advice here on how to give high quality comfort. The Cliff...
Avoiding Arguments
So avoiding arguments. I already have 2 tips from my experience in improvisation: agree...
Concrete language
This interesting article takes a look at the language we use when serving customers....
Tree and Leaf Decisions
There is a useful metaphor for decision-making and delegation of authority using a tree....
Learning Styles
Want to train and present more effectively? If you're teaching and no one is...
Attention
So a lot has been made of the need to curate our attention. Here's...
Bad Apples
Here's some research about poor performers, or "bad apples" and how much they impact...
Strategy tools
My favourite tools for strategy days include these ones which I have made into...
Authenticity: just enough
I am certified to run Why Should Anyone Be Lead by You, researched by...
Leaders matter
Eisenhower said Leadership is the art of getting someone else to do something you...