Writing procedures people use
Fred is one of those "lucky" consultants who makes sustainable workplace change. Part of...
Optics, impact, execution
Mis-aligned context is responsible for a lot of miscommunication. Shreyas Doshi coming from tech...
Get promoted
It's important to know how to get ahead and get promoted. I wrote a...
Freakonomics
This morning I listened to a few interesting podcasts from Freakonomics. The one on...
Appreciating people
I've been running a Basecamp Leadership workshop for the human enterprise for a while...
To like or not to like
So clients need to like us. Here are some things that don't work so...
Change Management Models
Here's an invaluable set of models to explain change.
Fingerprint for Success
I'm a real fan of typologies to understand better how we all think. Here's...
Avoiding Arguments
So avoiding arguments. I already have 2 tips from my experience in improvisation: agree...
Concrete language
This interesting article takes a look at the language we use when serving customers....