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Smarter change

Please your boss and your clients


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Low-Cost Ways To Show Employees They're Highly Valued

Low-Cost Ways To Show Employees They're Highly Valued

A useful list of Low-Cost Ways To Show Employees They're Highly Valued . For more...

Cindy Tonkin March 12, 2012
Attracting clients with kindness

Attracting clients with kindness

It’s not for everyone, but I was enchanted by the Pink Elephant Academy for...

Cindy Tonkin February 16, 2012
What does strategy mean?

What does strategy mean?

Words are imprecise. Frances told her boss I want to work on more "strategic"...

Cindy Tonkin February 15, 2012
Maximum ROI From Saying "Thanks"

Maximum ROI From Saying "Thanks"

Research on acknowledging (vs ignoring) people's work tells us it's important to say thanks,...

Cindy Tonkin February 14, 2012
Status and language

Status and language

The words you write betray (predict?) who you are status-wise... also your academic success, and whether...

Cindy Tonkin January 8, 2012
Praise them for their effort!

Praise them for their effort!

If you're raising kids, then you may be surprised to discover that praise for intelligence can...

Cindy Tonkin December 12, 2011
What Makes Top Performers Better?

What Makes Top Performers Better?

If you're excellent at what you do, then coaching may make you better. But coaching...

Cindy Tonkin December 7, 2011
Can heroes be created?

Can heroes be created?

Now this is an interesting project:  Zimbardo and his colleagues have created the Heroic...

Cindy Tonkin November 24, 2011
What it feels like sometimes when the client doesn't have budget...

What it feels like sometimes when the client doesn't have budget...

Check out this video of vendor/client relationships in real world situations.made me chuckle! https://youtu.be/R2a8TRSgzZY

Cindy Tonkin August 18, 2011
Take someone else to an occasional sales meeting

Take someone else to an occasional sales meeting

If you have long-term clients with whom you have great relationships, it may pay...

Cindy Tonkin July 7, 2011