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Smarter change

Please your boss and your clients


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Why Being A Meaner Boss Will Help Your Company

Why Being A Meaner Boss Will Help Your Company

The biggest cause for people leaving work is because they hate their boss. But...

Cindy Tonkin April 14, 2012
Links for Internal Consulting

Links for Internal Consulting

Here are some links for Internal Consultants:Articles on: managing yourself more effectivelydealing more effectively with...

Cindy Tonkin April 4, 2012
Saying no Nicely: Managing Expectations for Internal Consultants

Saying no Nicely: Managing Expectations for Internal Consultants

Internal Consultants have a difficult time of it: internal customers can perceive them as...

Cindy Tonkin March 28, 2012
Low-Cost Ways To Show Employees They're Highly Valued

Low-Cost Ways To Show Employees They're Highly Valued

A useful list of Low-Cost Ways To Show Employees They're Highly Valued . For more...

Cindy Tonkin March 12, 2012
Attracting clients with kindness

Attracting clients with kindness

It’s not for everyone, but I was enchanted by the Pink Elephant Academy for...

Cindy Tonkin February 16, 2012
What does strategy mean?

What does strategy mean?

Words are imprecise. Frances told her boss I want to work on more "strategic"...

Cindy Tonkin February 15, 2012
Maximum ROI From Saying "Thanks"

Maximum ROI From Saying "Thanks"

Research on acknowledging (vs ignoring) people's work tells us it's important to say thanks,...

Cindy Tonkin February 14, 2012
Status and language

Status and language

The words you write betray (predict?) who you are status-wise... also your academic success, and whether...

Cindy Tonkin January 8, 2012
Praise them for their effort!

Praise them for their effort!

If you're raising kids, then you may be surprised to discover that praise for intelligence can...

Cindy Tonkin December 12, 2011
What Makes Top Performers Better?

What Makes Top Performers Better?

If you're excellent at what you do, then coaching may make you better. But coaching...

Cindy Tonkin December 7, 2011