Teacher-leaders
Leading a team is a challenge. Here's a new idea: the teacher-leader. Sydney Finkelstein,...
Make no sound and feel like a yes
If you're an internal consultant and your work is perceived to be free, you...
Trust and how to build it
Psychological safety depends on trust. This TED talk from Francis Frei on the mechanics...
Skills Matter
Skills matter: I know that I’m skewed towards the importance of soft skills in...
Writing better
If you spend more than half of your day processing emails from customers, you’re...
Learning-Credibility Tension
New client? You’re facing learning-credibility tension. You need to juggle the need to know...
They're not idiots, they're just not you
I’m a fan of using type tools to give teams insight into what often...
Job interview or audition?
Are you going to a job interview, or are you auditioning for the job?...
Office Politics: The other side
We all agree that nasty office politics can be just too hard. Very rarely...
Psychological Safety
Psychological safety builds resilient teams. The Two Traits of the best problem-solving teams is...