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Building rapport – or getting on with the client

Building rapport – or getting on with the client

Building rapport is basically about getting on with the client. It's one of the key consulting skills that more technically-oriented consultants overlook. Without…

Cindy Tonkin August 15, 2013
Detail People - love 'em!

Detail People - love 'em!

Detail people: They can drive you crazy, or you can love them. Here's how to do the latter if the former is easier for you right now! via GIPHY "Let me give…

Cindy Tonkin August 15, 2013
Helping clients adjust to change

Helping clients adjust to change

Brendan's assignment is to get a factory working again after they slimmed down staff. Half the struggle in doing this is of course practical - making sure the…

Cindy Tonkin August 15, 2013
Sell ideas hypnotically

Sell ideas hypnotically

When you sell ideas with hypnotic language, you have a greater chance of success. Emily has been to a lot of sales training courses. She knows she's supposed…

Cindy Tonkin August 15, 2013
Managing difficult staff with empathy

Managing difficult staff with empathy

When managing difficult staff, empathy isn't enough! She’s going through tough times. You empathise. You see the problem. You feel her pain. You’re listening.…

Cindy Tonkin August 15, 2013