Writing better
If you spend more than half of your day processing emails from customers, you’re...
Learning-Credibility Tension
New client? You’re facing learning-credibility tension. You need to juggle the need to know...
They're not idiots, they're just not you
I’m a fan of using type tools to give teams insight into what often...
Job interview or audition?
Are you going to a job interview, or are you auditioning for the job?...
Office Politics: The other side
We all agree that nasty office politics can be just too hard. Very rarely...
Psychological Safety
Psychological safety builds resilient teams. The Two Traits of the best problem-solving teams is...
Asking great questions: some notes
I’m updating my Asking Great Questions / Excellent questions program. Here are some key...
Procrastination Is Literally Killing You
If you tend to put it off, consider your health. “chronic procrastinators avoid taking...
A feedback option that works
You want to get feedback so you can improve. But it's hard to take...
You gotta say what THEY think
There's a lot of pressure on a hostage negotiator. Pressure to make the guy...